FLORIDA INSTITUTE OF TECHNOLOGY      

BUS 5465: Managing Information

SPRING 2025, Sect. 3N

Instructor

    Miguel A. Buleje, Ph.D

Phone

(407) 864-5740

Location:  ZOOM: https://fit.zoom.us/my/miguel.buleje   

Dates / Time:  Thrusday @ 5:00PM

E-mail

mbuleje@fit.edu

CATALOG COURSE DESCRIPTION 

Explores how organizations gather, represent, process and distribute information and
knowledge to employees and customers. Includes knowledge management, knowledge
workers productivity, data and process modeling and data mining. Examines major issues
relating to information processing and its management at the individual, group, and
organizational levels.

REQUIRED COURSE MATERIALS: 

KNOWLEDGE MANAGEMENT IN THEORY+PRACTICE   4TH 2023.  ISBN 9780262048125

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COURSE OBJECTIVES

By the end of this course, students should be able to:
1. Adapt successful Knowledge Management deployment strategies.
2. Analyze knowledge management platforms in contemporary organizations.
3. Communicate the value proposition of Knowledge Management.
4. Design a basic Knowledge Management solution for an organization.
5. Explore terms and concepts specific to a Knowledge Management portfolio.

The course requires the use of a computer that is connected to a live Zoom meeting
session and the use of the Canvas Learning Management System.  The professor will provide
instructions to all assignments and will associate rubrics to assist students in meeting the
course learning objectives.  . 

GRADING

Grades will be administered in accordance with the College of Business and University policies and practices.  Letter grades will be earned based on a total number of points attained, according to the following schedule:

A  =  90 – 100 %

B  =  80 –  89%

C  =  70 –  79%

D  =  60 -  69%

F  =  59% or less

Assessment Categories

A summary of the assessment categories for the class is outlined below.   

Item

Percent of Course Grade

1.     Project Phase I: KM Project Business Case 

150 PTS

2.     Project Phase II: KM Project Charter 

200 PTS

3.     Project Phase III: KM Lessons Learned

150 PTS

4.     Case Studies (3 Cases @ 100 PTS Each)

300 PTS

6.    Final Exam 

200 PTS

                                        Total

1000 PTS

Very Important Note on Individual Effort:

All assigments are to be completed individually.  Any individual assignment not completed by the individual will receive a grade of zero for the particular assignment.

ADMINISTRATION

Use of best writing practices always enhances your final written document.  For example, the following factors will generally contribute to the professionalism of a document:

Assignments and Expectations:

Each student is expected to submit all assignments in accordance with the assignment instructions and the assignment schedule outlined in this Course Syllabus.  Student assignments must reflect the work and original contribution of each student.  

All assignments submitted for grading need to follow the APA format. 

Communication Medium:

The primary method of communication will be through the class electronic mail (e-mail) on Florida Tech’s learning management system, CANVAS.  It is your responsibility to stay current with all postings to the class Web site on CANVAS.

Student Preparation:

A major part of our learning will take place through lectures and class discussions.  As a minimum, all students are expected to have read and thought about the information provided in the assigned chapters before coming to class, or before participating in any online discussions.  This is a professional responsibility to yourself and your classmates.  Active participation in class discussions is an important element of this class.  Participation includes the quantity and quality of comments and class discussions postings, lively fellowship, positive contributions to assignments, ability to respond to questions by classmates and the instructor and the ability to work as a member of a team.  Students are expected to synthesize, analyze and integrate all reading assignments to their discussions.  Consistent attendance and being on time is an essential ingredient of class participation.

Computing, Information Retrieval, Speaking and Writing Expectations

NOTICE TO COURSE PARTICIPANTS

This course may be recorded for use by students or faculty. Enrolled students are subject to having their images and voices recorded during classroom presentations, remote-access learning, and online course discussions.  Course participants should have no expectation of privacy regarding their participation in the class. Recordings may not be reproduced, shared with those not registered in the course, or uploaded to other online environments. All recordings will be deleted at the conclusion of the academic term. 

COURSE SCHEDULE 

Week #/ Date

Course Topics and Concepts 

Assignments

Week #1

JAN 16

  • Introduction to the Course & Personal Intros 
  • Course Syllabus
  • Course Requirements
  • Course Project (Phase 1,2,3)
  • Case Analyses Exercises
  • Exams: Midterm / Final Exam  

 

  • Chapter 1: Introduction to Knowledge Management
  • Reading Assignment Chapter 1

Week #2 

JAN 23

  • Chapter 2: Knowledge Management Processes
  • Course Project Phase 1: Business Case - Due in Week 3
  • Reading Assignment Chapter 2
  • Course Project Phase 1: Due in Week 3

Week #3 

JAN 30

  • Chapter 3: Knowledge Management Models
  • Course Project Phase 1: Business Case. Due in Week 3
  • Reading Assignment Chapter 3
  • Course Project Phase 1: Due Sunday of Week 3 @ 11:59 PM EST. 

Week #4 

FEB 6

  • Chapter 4: Knowledge Capture and Codification
  • Case Study #1 - Relevant case material. KM Focus: Storytelling/ Video Game Industry.
  • Reading Assignment Chapter 4
  • Case Study #1 (Due during week #4, Sunday  @ 11:59 PM EST)

Week #5

FEB 13

  • Chapter 5: Knowledge Sharing
  • Course Project Phase 2: Project Charter - Due in Week 6
  • Reading Assignment Chapter 5
  • Course Project Phase 2: Due in Week 6

Week #6 

FEB 20

  • Chapter 6: Finding Knowledge
  • Course Project Phase 2: Project Charter - Due in Week 6
  • Reading Assignment Chapter 6
  • Course Project Phase 2: Due Sunday of Week #6 @ 11:59 PM EST

Week # 7

FEB 27

  • Chapter 7: Organizational Culture
  • Reading Assignment Chapter 7

Week # 8 

MAR 6

  • Chapter 8: Knowledge Management Tools
  • Case Study #2 - Relevant case material; Focus: KM Technologies & Tools. Consulting Industry. 
  • Reading Assignment Chapter 8
  • Case Study #2 (Due during week #8, Sunday  @ 11:59 PM EST)

Week #9 

MAR 13

  • Chapter 9: Knowledge Management Strategy and Planning
  • Reading Assignment Chapter 9

Week 10

MAR 17-21

NO CLASSES 

  • SPRING BREAK  
  • SPRING BREAK

Week #11

MAR 27

  • Chapter 10: Evaluating Knowledge Management
  • Reading Assignment Chapter 10

Week #12 

APR 3

  • Chapter 11: Organizational Learning and Organizational Memory
  • Case Study #3 - Relevant case material. Focus: Lessons Learned. KM Focus: Lessons Learned. Project Mangement Industry / Area.
  • Reading Assignment Chapter 11

    Case Study #3 - Relevant case material (Due during week #12, Sunday  @ 11:59 PM EST)

Week #13 

APR 10

 

  • Chapter 12: Knowledge Continuity Management
  • Course Project Phase 3: Leassons Leanred - Due in Week 14
  • Reading Assignment Chapter 12
  • Course Project Phase 3: Leassons Leanred - Due in Week 14

Week #14

APR 17

  • Chapter 13: The Knowledge Management Team
  • Course Project Phase 3: Leassons Leanred - Due in Week 14
  • Reading Assignment Chapter 13
  • Course Project Phase 3: Due Sunday of Week #14 @ 11:59 PM EST

Week #15

APR 24

  • Chapter 14: Future of Knowledge Management and Concluding Thought
  • Reading Assignment Chapter 14

Week #16 

MAY 1

  • Study Week & Final Exam 
  •  FINAL EXAM (DUE SUNDAY OF WEEK 16 @ 11:59 PM EST)

 

UNIVERSITY POLICIES: 

University policies are provided in the current course catalog. They are also available on the university web site. This class is governed by the university’s published policies. The following policies are of particular interest:

Academic Integrity/Plagiarism and Academic Dishonesty Policy

Example: Honesty and integrity are integral components of the academic process.  Students are expected to be honest and ethical at all times in their pursuit of academic goals in accordance with Florida Tech’s policy on Academic Honesty in the Student Handbook (Links to an external site.)Links to an external site..  Any student found in violation of the policy will receive an “F” for that assignment and/or an “F” in the course.

Drops and Withdrawals

Please be aware that, should you choose to drop or withdraw from this course, the date on which you notify the university of your decision will determine the amount of tuition refund you receive. Please refer to the university policies on drops and to find out what the deadlines are for dropping a course with a full refund and for withdrawing from a course with a partial refund.  Please consult the academic schedule for the exact date for your course and the deadline to drop a course with a grade of “W” http://www.fit.edu/registrar/calendar (Links to an external site.)Links to an external site.  Refer to the university's web site for the complete Drop / Withdrawal Policy.

Incomplete (I) Grade Policy:

A grade of incomplete is only granted in unusual and documented circumstances.  Under no circumstance will an Incomplete be granted if the student is failing the course at the time the Incomplete is requested.  A grade of Incomplete will not be given in instances where students were unable to complete the course work due to personal circumstances. Refer to link for details: http://www.fit.edu/registrar/records.php (Links to an external site.)Links to an external site.

Disability Services

If you have registered as a student with a documented disability and are entitled to classroom or testing accommodations, please inform the instructor at the beginning of the course of the accommodations you will require in this class so that these can be provided. Refer to link for details: http://www.fit.edu/asc/disabilities.php (Links to an external site.)Links to an external site.

Course Attendance and Absences:

Students are expected to attend all class sessions of the course.  In the case of unavoidable absence, the student must contact the instructor.  The student may be subject to appropriate academic penalty for incomplete or unacceptable makeup work, or for excessive or unexcused absences.

Course Contact Hours:

The faculty member is expected to hold each of the scheduled classes or make up any classes that are missed.  Any exception to this must be approved by the Academic Unit Head/ Site Director. Failure to meet the full complement of hours may be construed as a breach of contract and may also endanger the University’s accreditation.

Title IX Statement:  

The university’s Title IX policy is available at https://www.fit.edu/policies/title-ix

Title IX of the Education Amendments of 1972 is a federal civil rights law that prohibits discrimination on the basis of sex in federally funded education programs and activities.  Florida Institute of Technology policy also prohibits discrimination on the basis of sex.

Florida Tech faculty are committed to helping create a safe learning environment for all students that is free from all forms of discrimination and sexual harassment, including sexual assault, domestic violence, dating violence, and stalking. If you, or someone you know, have experienced or is experiencing any of these behaviors, know that help and support are available.

Florida Tech strongly encourages all members of the community to take action, seek support, and report any incident of sexual harassment or gender discrimination to Grace Gamage, Title IX Coordinator at 321-674-8885 or ggamage@fit.edu.

Please note that as your professor, I am required to report any incidents to the Title IX Coordinator. 

If you wish to speak to an employee who does not have this reporting responsibility, please contact the Student Counseling Center at 321-674-8050.

Academic Accommodations:  Florida Tech is committed to equal opportunity for persons w/disabilities in the participation of activities operated/sponsored by the university. Therefore, students w/documented disabilities are entitled to reasonable educational accommodations. The Office of Accessibility Resources (OAR) supports students by assisting w/accommodations, providing recommended interventions, and engaging in case management services.  It is the student’s responsibility to make a request to OAR before any accommodations can be approved/implemented.  Also, students w/approved accommodations are encouraged to speak w/the course instructor to discuss any arrangements and/or concerns relating to their accommodations for the class. 

Office of Accessibility Resources (OAR):

Recording Disclosure (Privacy Waiver): This course may be recorded for use by students and/or faculty. Enrolled students are subject to having their images and voices recorded during the classroom presentations, remote access learning, online course discussions, and remote office hours/meetings. Course participants should have no expectation of privacy regarding their participation in this class.  Recordings may not be reproduced, shared with those not registered in the courses, or uploaded to other online environments.  All recordings will be deleted at the conclusion of the academic term.