Revision 0 for registration -- As of 1-25-2024

Revision 1 for class start May 1, 2024

 MGT5017-Program Management    CRN ?????

Virtual Campus

SU24 term

Meets online only.

May 13, 2024, to July 26, 2024 (11-week term)


Instructor Name: Dr. Paul Battaglia, MPM                 Phone:   304-579-7618

Office Location:   Virtual   (Physically Eastern US)     Email:

Office Hours:    as arranged


Because of the wide range of geographical and time differences, Course-email is the usual and preferred form of communication. 


This is the syllabus (revision 1) for the start of classes SU24 term.

Minor changes from the revision 0 used for registration.

** Delete the Cliff’s Notes summary for registration.

** Minor adjustment to schedule mostly for calendar.




#1 Course Objectives: COURSE LEARNING OUTCOMES.  At the end of the term the adult learner should be able to meet the following objectives.

#1. The primary objective of this course is to provide the student with a basic understanding of program management theory and the practices associated with program management.   Programs, projects, and portfolios are included.

#2 The complementary objective is to provide a basic framework for integrating the various functional components of program/project management.


Detailed objectives (program also implies project and by extension portfolio)


Develop an understanding of different principles and practices of program management their strengths and weaknesses


Develop an appreciation for the use of management, planning, and control techniques associated with Program Management.


Gain an appreciation for the role and attributes required of the Program Manager.


Introduce the various elements of Program Management to produce an awareness of their value in managing a program.


Gain an understanding of systems management and its relevance to the program cycle.


Demonstrate competence in critical thinking


Demonstrate competence in effective written communication in a (simulated) business-type setting.


To the extent possible demonstrate competence in effective oral communication in a (simulated) business-type setting.


Demonstrate mastery of these objectives in variety of assignments.


*** A note on PMI certifications and the PMBOK (Program Management Body of Knowledge).

       This is not an official (nor even an unofficial) “prep” class for any PMI exam.

        However, the Kerzner text was written specifically with the 6e and 7e PMBOK in mind.  The text has an extensive cross reference between the PMBOK 6e and 7e and the text contents.  Each chapter starts with a cross reference.  Appendix E also cross references.

        In this class any references to PMI, PMBOK, PMI, copyrighted materials, trademarks, and the like are made in the context of the textbook.  And not in the context of improper use of PMI materials.


The general approach for the various Department of Extended Studies Master’s level degrees is to develop competency in four areas:

          #1 critical thinking (including decision making)

          #2 written communication

          #3 oral communication

          #4 the concentration area (e.g., logistics management, program/project management)


          In an online class we can work most effectively on #1, #2, and #4.  So, we will stress these.  #3 Oral communication is obviously exceedingly difficult to do since basically all that we do is in written form.


MGT5017 also supports the goals of the various specialty degree offered by Department of Extended Studies.  For example, various master’s level degrees when MGT5017 is a required course, an authorized elective, or otherwise approved in your program Plan.  Occasionally we also get transient students or others just interested in MGT5017 as a stand-alone course.


#2 Required Texts / Materials:


There are TWO required books; TWO optional books; likely some other readings; and possibly some other materials.




Required #1.

Kerzner, Harold (2022) (13e),

Project Management: a systems approach to planning, scheduling, and controlling (Wiley)

ISBN varies depending upon the format.

Hardcover:  ISBN-13: 978-111 980 5373

There are also supplements (e.g., study guide, cases).  We do NOT use these added materials in MGT5017.  You are free to purchase these for your own use if you want to.


Required #2

Goldratt, Eliyahu. (1977) Critical Chain.  ISBN 0-88427-153-6 Paperback 

Your cover may look different.

There are also other editions with different ISBN’s.  And some editions are titled Critical Chain Project Management.

Other editions work fine although the pagination may be somewhat different.  Pagination is not a big factor in our work.




#4b Two optional books


Optional #1.

The APA Style Manual is the standard for Extended Studies.  You probably could use this  in several classes.  Current edition is the 7 th edition.

**The course materials will include a note on the most important aspects of this pub for our course.

ISBN-13: 978-1433832161


Optional #2

The Guide to the PMBOK (PMI’s Project Management Body of Knowledge).   As of January 2024, 7e is the current edition.

As noted earlier, the Kerzner text has crosswalks to the PMBOK 6e and 7e.

We do not use this publication in MGT5017. 




#4c.  Other readings.

Other readings (e.g., articles) may be assigned during the term.  Most often these are assigned based on developments during the term; or to aid in our discussion of contemporary issues.  These are invariably at no-cost (including articles available through the library). 


Many are provided directly as a PDF or other general file format.

For others you may be given a reference and/or URL to download on your own.


#4d other materials.  You need access to the usual software & IT support (e.g., MS Office 2007 or better or compatible).  Please note that Apple formats (e.g., pages for word processing) are not supported.  You can certainly use Apple software; but must submit in MS compatible format.


Of course, a higher-speed internet connection is especially useful for downloading and uploading course materials.




 Here is a  link for students to order from the Virtual bookstore (not the main campus bookstore):


*** This link may not have the course materials for the SU24 term immediately available (especially early in the registration period).



#3 Required Training (if applicable):   There are no prerequisites for this course.



#4 Grading Policy (including late work policy):

#4a Grading plan. 

** The standard Florida Tech grading scale is used (90 to 100 = A; 80-89 = B; 70-79 = C; 60-69 = D; below 60 = F). 

** I do not use a curve. 

** The expectation is that you will  submit answers for all assignments.  The earned grade for a skipped assignment is zero.  Note:  Just submitting an answer usually earns a grade greater than zero.

** Each assignment has the grading detail for that assignment (e.g., points for a question). 

** Each assignment is graded in points then converted to a percent.  All are to one decimal point.

** Assignments for which no answer was submitted earn a grade of zero.

** Final grade:

     Step 1: Using the Canvas numbers, your cumulative weighted average is computed to two decimal points using all assignments.  The numerator is the points earned.  The denominator is the points for all ASSIGNED assignments.

Step 2 add any points earned in the VDT’s.

Step 3 round up to the nearest whole number.

          Note:  Because Canvas cannot directly add the VDT’s, steps 2 and 3 are offline (which you can also do).


            #4b Breakout of the grading plan.  Used in conjunction with section 16 of this syllabus (planned schedule).

Assignment #

Short title


Extension possible (10-day max)



2 pct.

Yes, self-managed


Decision making.

10 pct.

Yes, self-managed


Mid-term type

35 pct.

Yes, self-managed


Goldratt – Critical chain

10 pct

Yes, self-managed



40 pct

Yes, self-managed


Reflection paper

3 pct.

No, Fill or kill











Up to 1 extra point

No, Fill or Kill



Up to 1 extra point

No, Fill or Kill


*** There is NOT a project/paper.

*** Consistent with the grading plan, you do NOT need an exam proctor







#4c late work policy

Due date and time

Assignments are due on the date indicated in the schedule by 11:59 PM (23h59) Eastern. 

The time is determined by the Canvas computer.

Self-managed extensions

for up to 7 days

For many assignments an extension is possible (yes, self-managed).

The student controls any extension for late submission up to 7 days.  There is a grade penalty of 3 percent for each day or portion of a day.

You do NOT need to ask permission or otherwise explain late work.  Just submit your answer file to the assignment.


 Example: the assignment is worth 200 points and is due on Monday by 11:59 PM.  The answer file is submitted on Thursday.  That is 3 days late (Tuesday, Wednesday, Thursday) and earns a 3 pct/day * 3 days = 9 percent penalty.  200 points * 9 pct =  18.0 points.

‘> 7 days

Absent any extraordinary circumstances (normally beyond the student’s control), work is not accepted after the 7-day period.  The earned grade is zero.

See below for extraordinary situations (beyond control of the student).  



No, fill or kill

No, fill (i.e., the work must be submitted on time); or kill (do not bother to submit). 

For A6 reflection paper the earned grade is zero. 

VDT’s are voluntary so there is no direct impact on grade.



VDT#1 and VDT#2

The VDT’s are a chance for EXTRA credit.   For each VDT with “significant” participation by the student you can earn up to one EXTRA credit point.   See example below.


For the two VDT’s you must answer during the period the VDT is available (one week).  Late submissions miss the main point of an inter-class discussion; the class has moved on to other course topics; and you contribute nothing.


EXAMPLE:  your assignments average is 88.8 pct.

 you earn 1 extra point from 1 VDT.

 Your final grade would be 88.8 + 1.00 = 89.8, round up to 90. 


For VDT’s there is not a “penalty” per se since the VDT’s are extra credit.





Extreme, extraordinary, or unusual reasons for late work

Extreme or extraordinary situations will be handled on a case-by-case basis.

** Reasons involve something beyond the students control and that could not be anticipated. 

** An unplanned emergency extended business trip might qualify.  A known trip or a planned vacation would not qualify.

*** During the summer and fall term storms sometimes impact system availability or personal availability.  During spring terms snow sometimes causes problems. 

*** A severe illness might also qualify.

*** Approval is not automatic.

*** Canvas being down for a period when work is due could impact all and will be governed by school policy.  However, a hurricane in Florida would not normally be expected to impact a student in (say) Washington state.

Requesting consideration for extraordinary circumstances

** See the Guide for the class.

** Include a brief explanation on the cover page in your answer file.  This need not be pages long.  Typically, a few sentences.  But detailed enough to be able to decide.  Do not include supporting documents unless asked. 

** Comments in the remarks section of the assignment section do NOT download with your answer file and are likely to be missed,

** The decision will be included in your grading.




-=--A quick note on graduate work and grading

.1. This is a graduate course so if you do high quality work the reasonable expectation is a “B”. 


.2. High quality work (e.g., a B) is the basic level of graduate work.  This includes items such as

      #1 doing the assignment;

      #2 submitting in a timely manner;

      #3 providing a very good answer; but, for example, one that is basically from the text or notes; or

      #4 especially for quantitative work, this also usually means getting the correct numeric answer (or within reasonable tolerances).


.3. Excellent or superior work (e.g., an A) represents something above the high-quality level of work, especially analysis and explanation that is beyond the basic course materials and/or the text.  For example, one indication could be the use of quality outside sources and references that are included in the work you submit.


.4. Each question is typically graded separately.  So, approach the work accordingly.  One common example?  Extensive use of outside references in one answer; but then few if any in the other answers.  The one with outside references may tend to an A (depending upon the total answer).  The other non-referenced  answers would tend to a B or lower.


.5. Here is a simple example. 

--- Virtually all new cars have many characteristics in common: the engines start, the transmissions work, they attain highway speed, they stop when the brakes are applied, there is protection from the weather, they tend to have about the same warranty (36/36,000), they tend to have acceptable environmental emissions (at least the legally required levels), and so on.  In brief, they all tend to meet at least reasonable standards of what we expect a car to do. 

--- So that means that they all get 100%, or at least an “A”, right? 

--- Not by a long shot!  We know the difference between a Honda, a Toyota, a Volvo, a Ford, a Chevy, a Jaguar, a KIA, and a Land Rover. 

--- In much the same way, “A” work tends to stand out above work where the adult learner has tried very hard (maybe even getting the correct or a very close answer).


.6. Here are three other considerations.

-----No errors in the answer.  The degree of the error can matter. 

The US flag is red, white, and blue.     Accurate.

The US flag is red, white, and blew.  Probably a simple typo? Microsoft spell check strikes?  But still partially wrong.

The US flag is red, white, and green.    An obvious error that should

 have been detected.

-----Even Mary Poppins was only ‘practically perfect’.

---- Ivory Snow soap is only 99 44/100 % pure.

.7. Voluntary discussion threads.  For each VDT that you have significant participation you can earn one extra point.  Significant participation will be judged by the instructor.  This would involve examples of the use of course materials, explanation, or other hints on use; alternative methods; etc.  It does NOT include such minimal comments such as “I agree with Sam” or “Sally made a very good point”).




#5 Course Attendance Policy:  

*** There is not an attendance policy (e.g., a required periodic logon).  You are free to logon when you desire; but assignments have assigned dates which must be met.

*** You are expected to submit your work/answers for all assignments.  See grading.


#6 Where to Find Extra Help:

#6a Academic help.  Specific support on individual topics is widely available including online.  As a graduate student I expect that extra help will start with the student doing a basic analysis and using widely available sources.  For example, an academic-type search (e.g., thru Google scholar) is especially useful. 

   *** You can also contact the instructor; but please do not do so as the “first step”.

    *** Also, do NOT wait until the last moment.  In a recent term one class member sent a coursemail to the effect “I just do not get this at all”.  The assignment was posted for three weeks.  Alas, the request for “help” was sent late Sunday afternoon and the work was due that evening. 


          #6b Canvas help.  Canvas LMS Technical Assistance is available as described below.  The instructor cannot really provide technical support. 

  • Log into Canvas to find your courses. If you have trouble logging in, contact General Technical Support, 321-674-7284, email
  • Hover your mouse over the Courses menu to see your courses. Click on a course to enter it.
  • Are you missing a course? (Course enrollments are automated via Access and may take up to 24 hours to process.)
  • Need help with something in Canvas? Once you are in Canvas there is extensive online help available.  Look in the lower left-hand part of your Canvas homepage. Click on the Help link inside Canvas! In addition to guides and manuals, you can call, chat, email, or submit a support ticket.
  • Canvas Help is available 24 hours a day, 7 days a week.

         #6c.   Florida Tech IT help should be used for problems such as ACCESS, passwords, email forwarding, and the like.



#7 Academic Honesty Definitions & Procedures:  Located in the student handbook at



#8 Title IX Statement:  The university’s Title IX policy is available at

Title IX of the Education Amendments of 1972 is a federal civil rights law that prohibits discrimination based on sex in federally funded education programs and activities.  Florida Institute of Technology policy also prohibits discrimination on the basis of sex.


Florida Tech faculty are committed to helping create a safe learning environment for all students that is free from all forms of discrimination and sexual harassment, including sexual assault, domestic violence, dating violence, and stalking. If you, or someone you know, have experienced or is experiencing any of these behaviors, know that help and support are available.


Florida Tech strongly encourages all members of the community to take action, seek support, and report any incident of sexual harassment or gender discrimination to


       ** Dennis Kwarteng, Title IX Coordinator

       *** Phone 321-309-3068

       *** email:

       *** office: John E Miller Office Bldg. (401QAD). Room 137.


Please note that as your professor, I am required to report any incidents to the Title IX Coordinator. 


If you wish to speak to an employee who does not have this reporting responsibility, please contact the Student Counseling Center at 321-674-8050.


#9 Academic Accommodations:  Florida Tech is committed to equal opportunity for persons w/disabilities in the participation of activities operated/sponsored by the university. Therefore, students w/documented disabilities are entitled to reasonable educational accommodations. The Office of Accessibility Resources (OAR) supports students by assisting w/accommodations, providing recommended interventions, and engaging in case management services.  It is the student’s responsibility to make a request to OAR before any accommodations can be approved/implemented.  Also, students w/approved accommodations are encouraged to speak w/the course instructor to discuss any arrangements and/or concerns relating to their accommodations for the class. 

Office of Accessibility Resources (OAR):



#10 Recording Disclosure (Privacy Waiver): This course may be recorded for use by students and/or faculty. Enrolled students are subject to having their images and voices recorded during the classroom presentations, remote access learning, online course discussions, and remote office hours/meetings. Course participants should have no expectation of privacy regarding their participation in this class.  Recordings may not be reproduced, shared with those not registered in the courses, or uploaded to other online environments.  All recordings will be deleted at the conclusion of the academic term.  




#11 Anticipated Weekly Subject Matter and Assignment Schedule:


An updated syllabus for the term will be available a week before the term starts. 


May 1, 2024

This is the updated schedule for the start of classes SU24.


By school policy, the schedule is subject to change at the instructor’s discretion.

I try to minimize any changes.


We use MONDAY as our usual “class meeting day”.  Unless otherwise indicated:

** course work (e.g., notes, assignments) are available NLT 6 PM (1800 hrs) US Eastern time; and

** are due NLT 11:59 PM (2359 hrs) US Eastern time. 

Time is determined by the Canvas computer.


Col. 1


Col. 2

Notes #

Col. 3

Overview of the weekly work

Col. 4

Assignment #

Col. 5

Due NLT 11:59 PM US ET



May 13






Note00a-Ch00- Welcome and introduction


Note00b -




** Suggestion:  download a copy of the schedule in MS Word format.


** Welcome & orientation on the course



style guide


Ch01- Overview

Ch02- PM growth












A4 – Goldratt Critical Chain


A6- Reflection Paper








Mon May 20





Mon Jul 15



Wed Jul 24



May 20








Ch03- Org structures

Ch04- Organizing & staffing

Ch05- Mgt functions

Covey-urgent vs important

Ch06 - Communications


Mon May 27












Memorial Day observed


17a –risk

17b- graph paper; Excel solver add-in

17c-intro to decision making in general

17d-identifying optimal solution-graphics

17e-identifying optimal solution – Excel solver



A2-Decision Making




Mon Jun 17


Mon Jun 3





Ch07- Conflicts

Ch08- Special topics

Ch09- Variables for success




Mon Jun 10







Ch10- Executives

Ch11- Planning

Ch12- Network scheduling

Problem set


VDT#1 available

Voluntary Discussion Thread #1 available


Mon Jun 17

fill or kill


Mon Jun 17


Goldratt – Critical Chain

A3- mid-term


A3-Mon Jul 1

A4-Mon Jul 1


Mon Jun 24







Ch13- Pricing & estimating

Ch14- Cost control



Ch15- Metrics


Mon Jul 1


Note 17a-




Ch17- Risk

Ch18- Learning curves

Added material on LC’s

VDT#2 available

VDT#2 available


Mon Jul 8

fill or kill

Wed Jul 4


Independence Day




Mon Jul 8




Ch19- Contract mgt

Ch20- Quality mgt

Ch21- Modern developments

A5 – final available

A5 –

Mon Jul 15





Mon Jul 15



A6 – Reflection Paper

A6 –

Wed Jul 24

Fill or kill


Mon Jul 22

Note23 (if needed)

Special topic TBD

Wrap up. 

Reflection paper



Fri Jul 26


Formal end of the term




#12 FINAL EXAM Information:  Consistent with the grading plan, there is not a  separate final exam per se.