FLORIDA TECH
SUMMER SEMESTER 2024
SYLLABUS
MGT 5904 Systems Management Capstone
Term Dates – May 13 – July 26, 2024
Systems Management

Instructor: Dr. John Lorentz
Business: 252-435-4450
Email: jlorentz@fit.edu

Course Text: Textbooks Required:

Publication Manual of the American Psychological Association (Paperback)\

Edition: 7TH 20

Author: American Psychological Association

ISBN 13: 978-1-4338-3216-1  

ISBN 10: 1-4338-3216-X  

Publisher: American Psychological Association - APA


Course Description: MGT 5904 SYSTEMS MANAGEMENT CAPSTONE PROJECT.

Involves a team-based consulting activity for an outside client organization. Requires a project, written report and presentation assessed for synthesis of learned competencies in oral and written communication, critical thinking and systems management. Acts as the capstone for the master's program in systems management. 3.000 Credit Hours
SYSTEMS MANAGEMENT CAPSTONE PROJECT. Involves a team-based consulting activity for an outside client organization. Requires a project, written report and presentation assessed for synthesis of learned competencies in oral and written communication, critical thinking and systems management. Acts as the capstone for the master's program in systems management. 3.000 Credit hours
Note: This course includes systems science and general system theory; strategic concepts and process management; systematic decision-making and technical disciplines; and communications theory. Recommended for the graduating semester. May serve as the capstone for certain majors.

Course Objectives: This course is designed to provide the student with an opportunity to enhance their understanding of different systems engineering and management disciplines and strategies. The course presents both systems engineering and the traditional process improvement disciplines that deal with technology and technical (human-made) entities. The focus of traditional engineering is on technical design of the entities in human-made systems, whereas systems engineering concentrates on what the entities are intended to do (functional design) before determining what the entities are. Traditional engineering focuses on technical performance measures, whereas systems engineering considers all requirements of the client, system owner, and/or the user group, as well as the effects on related systems. This particular focus course is focused on practical application of systems management theory in a client environment.
Course Description: Summative capstone course experience involves a team-based consulting activity designed to address an identified systems management problem from an outside client organization. Students will demonstrate competencies in oral/written communications, critical thinking, and systems management. This course is intended for completion during the final semester. The objective for this course is for the student to demonstrate a synthesis of prior learned competencies in oral/written communications, critical thinking, and systems management into a final capstone project that involves a team-based outside consulting activity. Specific learning objectives are:


LO#1. Student will evaluate effective systems management policies and procedures in a private, public, or governmental organization.
LO#2. Students will identify ineffective or outdated systems management policies for impact in a private, public, or governmental organization.
LO#3. Students will write a team-based capstone report to analyze the components of the “As Is” systems management process and tools.
LO#4 Students will propose several approaches to improving the outcomes of the systems management process for an outside client organization.
LO#5 Students will down select an approach based on identified outcome and feasibility priorities.
LO#6. Students will (orally) present a team-based proposal to solve an identified systems management problem.
LO#7. Students will synthesize feedback from client based organization from team-based consultations to an identified systems management problem.
LO#8. Students will recommend solution(s) to a client based organization based upon team-based consultation to an identified systems management problem.

Materials
No special materials are needed.


Prerequisites
This is the capstone course. MGT 5904 Systems Management Capstone should be taken as your last class or at least in your last term for the MS degree.


Grading


#1. Capstone project (oral and written) proposal for an outside client organization 25% #2. Capstone final (oral and written) project/report for an outside organization 50% #3. Participation in team-based consulting activity to an outside organization (peer evaluation) 25% Total = 100% There are no exams and an exam proctor is not required. Grading: A = 90 - 100 B = 80 - 89 C = 70 - 79 D = 60 - 69 F = 59 The grade of "I" is not automatic and is only given in circumstances beyond the student’s control. See below under "General Information" for more details. Late Assignments: Extensions for extreme and extenuating circumstances are at my discretion and must be arranged in advance. Any work submitted after midnight (EST) of the due date will incur a 50% reduction in the grade. In no case, can an assignment be delayed more than one week and all work must be submitted by the conclusion of Week 11 to receive a grade. I will not accept the Final Project late. Please plan accordingly.

Exams
No Exams. Project based learning.

Location
Distance learning through Canvas and coordination among team members for project work


Chat
Virtual Chat: Virtual Chats will be determined during the first week of class. These will be likely be mandatory because of the dialogue required to develop your projects and prepare for your final project. I understand the difficulties of online education and different time schedules / time zones. We will work through these issues. Virtual Chats or conference calls are expected to not exceed one hour in length.


Schedule
The following is the planned schedule. It is subject to change as the term progresses. Unlike more structured study, the independent project nature of the capstone format may result in diverse project progress across the class cohorts. The Summer of 2024 Semester Breaks and Milestones are as follows:


Week of: Subject Assignment

May 13 – 1 - Introductions, overview of course requirements, standards, expectations
Establish Candidate Clients and Process Discussion. 

2 Team Formation / Team Building / Team Guidelines / Team Live Chat (Instructor)


May 20 - 3 Identify potential outside client organization for consulting activity

May 27 - Holiday Memorial Day - Monday - NO CLASSES

May 28 - 4 Initial meeting/introduction to target outside client organization for consulting activity / Client Agreement Document / Team Live Chat (Client)

5 Develop consultation plan to address client organization's identified systems management problem. 

June 03 – 6 Collect data/information from the outside client organization / Team and Client

7 Assemble/organize data from outside client organization.


June 10 – 8 Present oral and written proposal to course instructor to address/solve client organization's systems management problem / Team Live Chat (Instructor)
Midterm Project Deliverables are due (at a minimum this will include a Client Consultation Plan and Initial Data Set or Data Collection Plan).


June 17 – Research

June 19 – Holiday Juneteenth – No Classes


June 24 - 9 Present initial oral findings to client organization for accuracy and completeness /Team Live Chat (Client)

10 Analyze data assembles and compare to industry best practices – prioritize solutions based upon client deployment capability and feasibility.

July 01  – 11 Provide summary findings to outside client organization on their effective and ineffective systems management practices, underlying causes, system and process relationships, and potential solutions.

July 4 – Holiday No Classes


July 08 – 12 Prepare final capstone project/report solution(s) to solve client organization's identified problem


July 15 - 13 Present oral/written recommendations to outside client organization / Team Live Chat (Client)


July 22 – 14 Present oral and written project project/report for delivery to course instructor and rest of capstone committee / Team Live Chat (Instructor)

15 Deliver the final written capstone project/report and oral presentation to instructor


July 24 – Final Peer Evaluation Final Capstone Project Thesis is due. Final Week / Course Evaluations Client Briefing Must be completed by this date.

 


Projects


A capstone project is required. This will be based on a problem identified by an outside agency or activity. Essentially the team will act as "consultants" in assisting the agency.

- You will receive additional details once the course starts.


Readings
Other readings (e.g., articles) may be assigned during the term. Often these are assigned based on developments during the term; or to aid in our discussion of issues in systems management. These are almost always at no-cost (including articles available through the library).


Other Items Availability: Our primary means of communication is through the university email and Join Me conference calls. If you need to speak to me via phone, please call my cell phone at any time 252-435-4450. The best way to contact me is through university email and cc: johnlorentz@live.com so that it will hit my handheld as well. I will check email and my personal email account daily. If you have an urgent need and cannot contact me via phone, please send an email to my personal email account (listed above) with the subject line: Systems Management Capstone If you do not receive a reply from me within 24-48 hours either resend, send to my FIT email address, personal account, or call me. As soon as possible (within the first few days of class), please send me an email message to ensure I have accurate contact information. (Use the University Email) Make the subject line: Systems Management Capstone “Name (Your name)” In the body of this message include the following: Full name; name you want to go by in class; preferred email address; home phone number; work phone number (If you can accept calls at work); time zone; and best times to contact you. Please do not forget to sign your emails. Instruction Method: The course will consist of online discussions, online and live chats, project and proposal discussions, working within a team, and developing products in the role as a logistical consultant for an outside organization. There will be weekly conference calls, writing assignments, and a final report/project. The final project is to provide a practical application of the material presented within the class and throughout your systems management program while applying all the knowledge gained during the course. Course Changes: Please note that my assignments may vary from this syllabus. This should be an exception, but will be highlighted within the classroom, if applicable.

ACADEMIC POLICIES
Last updated: March 20, 2017
Academic Honesty
Academic honesty is highly valued in Florida Tech's online courses. The student must always submit work that represents original words or ideas. If any words or ideas are used that do not represent those original words or ideas, the student must cite all relevant sources and provide a clear definition of the extent to which such sources were used.
Words or ideas that require citation include, but are not limited to all hard copy or electronic publications, whether copyrighted or not, and all verbal or visual communication when the content of such communication clearly originates from an identifiable source. In the Florida Tech online course, all submissions to any public meeting, bulletin board or private mailbox fall within the scope of words and ideas that require citations if used by someone other than the original author.
Academic dishonesty in an online learning environment could involve:
• Having a tutor or friend complete a portion of the student's assignments,
• Having a reviewer make extensive revisions to an assignment,
• Copying work submitted by another student to another public class meeting,
• Using information from online information services without proper citation.
Any of these practices could result in charges of academic dishonesty.
Please see the University's policy on academic dishonesty, cheating and plagiarism (Links to an external site.) Links to an external site..
Confidentiality
We are all bound by confidentiality in this class. Possibly, students may want to discuss their company and its policies and procedures as applied to the class material. Perhaps the student will want to provide a paper on a company confidential project. In order to assure that we can have a free and open discussion, it is expected that each student will respect the confidentiality of any materials that classmates are willing to share.
Incomplete Grade Information
An I is given for incomplete work that has occurred because of circumstances beyond the student's control. It indicates that the work of the student in the course is qualitatively satisfactory and that there is reasonable expectancy that completion of the remaining work would result in a passing grade. The instructor will furnish the head of the department with a statement of the work to be completed. The student must complete the work at the earliest possible time, but prior to the end of the sixth week of the following semester unless an earlier deadline is established at the time the I is recorded and the student is notified of this fact. A waiver of the six-week limitation requires special written permission of the cognizant dean. The I will automatically become an F at the beginning of the seventh week unless an approved waiver has been filed with the Office of the Registrar.
Withdrawal Policy
The deadline to drop a course with a grade of W is at the end of the tenth week of classes. Please consult the academic calendar (Links to an external site.) Links to an external site. for the exact date for your course. Refer to the university's Web site for the complete Drop/Withdrawal Policy (Links to an external site.)Links to an external site..
ADA Accommodations
Please contact the Office of Disability Services at (321) 674-8285 or disabilityservices@fit.edu with any specific ADA accommodations you may need as you work to meet the course requirements.
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Behaviors that can be considered "sexual discrimination" include sexual assault, sexual harassment, stalking, relationship abuse (dating violence and domestic violence), sexual misconduct, and gender discrimination. You are encouraged to report these behaviors.
Reporting
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Florida Tech is committed to providing a safe and positive learning experience. To report a violation of sexual misconduct or gender discrimination, please contact the Title IX Coordinator at titleixcoordinator@fit.edu or 321-674-8700. * Please note that as your professor, I am required to report any incidences to the Title IX Coordinator.
Technical Support
Computer Requirements
The following requirements are for a basic Distance Learning configuration. The basic tools required are a high speed internet connection and a modern web browser. Certain courses may have other requirements, such as streaming video players (e.g. Flash) or other supplementary technologies. Contact your instructor for details if you feel this might be the case.
Internet access: Students must have their own Internet Service Provider, which is not supplied by an employer either in the private or public sector, in order to take a Distance Learning course. Exceptions may be granted on a case-by-case basis by the instructor prior to the beginning of the semester. You must have full, unrestricted access to the Internet and email. (Note: Businesses and government agencies often use firewalls to limit network access for their employees. This limited access often causes problems for students, which is why having your own service provider is required.)
Hardware: Any recently manufactured (4 years or less) computer will be sufficient to access Florida Tech's Learning Management System and perform assigned work. A monitor capable of displaying at least 1024 x 768 pixels is recommended.
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